Terms & Conditions

ORDERS AND DISPATCH

Orders can be placed online via our website (by VISA or Mastercard) or via email (bank transfer via invoice) to sales@halvorseninteriors.com.au  For stocked items we will endeavour to dispatch your order as soon as possible.

RETURN POLICY

Halvorsen Interiors does not offer full refunds for change of mind decisions.  Should you not be happy with the product we do offer exchanges for change of mind purchases, Halvorsen Interiors must be notified within a 5 day period from receiving your order. Exchanges are not permitted for deliveries to WA due to the cost of transportation.

Exchanges must be for item/s of equal or greater value.  Exchanges for products that are on backorder is permitted. (lead times to be discussed with Halvorsen Interiors directly)

All delivery expenses relating to the exchange must be covered by the customer.  Contact sales@halvorseninteriors.com for a quote to cover shipping to Halvorsen Interiors then back out to your address.

Products must be returned to Halvorsen Interiors in original packaging, unused or undamaged.  Should the items be returned damaged, costs will be determined and deducted from the credit value.

Goods may only be returned by a carrier approved by Halvorsen Interiors. A handling charge may apply on returned goods.  Exchanges will only be processed once goods and the associated form have been received by the warehouse.

Refunds or exchanges are not applicable for custom made products.

Large furniture items will incur a 20% restocking fee – please consult Halvorsen Interiors customer service team at sales@halvorseninteriors.com

REFUND POLICY

Damaged in transit

Goods are checked before they leave the warehouse. You must inspect your goods upon delivery and outline any faults or damage on the delivery note before signing it. Clear photo/s of the damage must be taken immediately following the delivery.  Transit damage must be reported immediately.  Once a customer signs and accepts delivery of items without notification of damage, goods are deemed to have been received in an acceptable condition.

Halvorsen Interiors will not be responsible for damage caused in transit where a customer has used their own carrier

Manufacturers fault/flaw.

If you detect a manufacturer’s fault with your item you must notify us within 7 days. You will be offered a replacement item if available. If a replacement item is not available you will be offered a full refund. A refund is not available if a replacement item is available.

Goods damaged by you, natural wear and tear and Buyer’s Remorse:

We will not accept the return (exchange) of goods that are damaged by you (accidentally or otherwise) or due to natural wear and tear following delivery.

Once goods have been dispatched from our warehouse you will not be entitled to refuse delivery of goods nor request a return, refund or exchange of goods you have purchased on the basis that you have changed your mind about the purchase of the goods.  Once a customer has taken delivery of an item we will not accept the return of goods due to buyer’s remorse or change of mind.

SHIPPING

Halvorsen Interiors is offering FREE SHIPPING for all online orders to NSW, ACT, VIC, QLD and SA ONLY*.

* Some regional locations may incur a shipping fee – contact the Halvorsen Interiors sales and customer service team to check cost and lead time to your area.

Products are dispatched from our partners warehouse’s in Sydney and Melbourne which are delivered to all addresses nationwide.

All orders are dispatched ASAP via preferred 3rd party courier companies.  Tracking details will be provided for smaller items once lodged at the freight companies depot.

Our Free Shipping program does not include furniture assembly, rubbish removal and placement within your home.  This is called a ‘White Glove Service’.  Should you require a white glove service please enquire with our team and we will provide you with a quote.  The White Glove service is an additional fee which will be invoiced separately.

Please Note – not all of our furniture freight companies provide a white glove service, therefore it depends on the delivery location whether this is an option.

Halvorsen Interiors provides a one year Warranty on all products, with exceptions for the following:

• Warranty will not cover: Normal or fair wear and tear; improper care, goods that have not been properly maintained, items that have been modified, abnormal use of products.
• Customers must provide their proof of purchase and may be requested by Halvorsen Interiors to provide further information.
• The Warranty Claim decision will be subject to the above. Items will be repaired or replaced, depending on the situation of the claim and circumstance. The claim will be at the discretion of the company.